Our 100% money back guarantee

 
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Our promise to you...

If you would like to return part or all of your order, please print your email confirming your order and send the goods back to benuu Limited, 99 The Edge, Clowes Street, Manchester M3 5ND. You are responsible for all postage and packing costs and these will not be refunded.

Guarantee terms and conditions

If, after the first few products you try, you don’t like the taste or the way the products mix, you will receive a full refund, less costs of postage and packing which are non-refundable. Other than that, refunds will be offered on a proportionate basis to reflect how much of the product has been used. If you take advantage of any multibuy offer or discount, you will be refunded according to the discount that was applied to the offer. Please allow at least 7 working days for your refund or exchange to be processed.

The money back guarantee applies to all products purchased on benuu.co.uk.

  • If you take advantage of any offers on the same product, all sachets/shots/bars will need to be returned for a refund to be made. Please ensure that tamper evident seals on unused products are not broken (other than the one tried) as only the sealed products can be refunded in full.

  • Refunds and exchanges can only be given for products received by us within 40 days from receipt of order and only if we have the original packaging and any remaining content returned to us. However, exchanges will not be further exchanged or refunded. Products that are out of date will not be refunded.

  • We cannot be held responsible for lost returns, caused by your choice of carrier. We therefore recommend you send your goods back via a recorded, special or proof of delivery service.

Benuu’s money back guarantee does not affect and is in addition to your statutory rights.

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100% Money Back Guarantee